Support

We’re here to help you get the most out of Siraaj. Most questions are answered below; if you still need a hand, reach out and we’ll get back to you.

Contact us

Email admin@siraajinstitute.org. We aim to respond within 1–2 business days. Please include your name, the email on your account, your device and app version, and a short description of the issue (screenshots help).

Frequently asked questions

How do I sign in?

Use the email and password provided by Siraaj Institute. If you’ve forgotten your password, tap Forgot password on the login screen to receive a reset email.

I’m not receiving notifications.

Make sure notifications are enabled for Siraaj in your device Settings, and that you have enabled the alerts you want in the app under Profile → Notification preferences. Notifications require an internet connection.

How do I update my profile?

Open Profile to update your details. Some information (such as your role, campus, or enrollment) is managed by the Institute; contact us if it needs to change.

A grade, assignment, or class looks wrong.

Academic records are managed by your teachers and the Institute. Contact your teacher or email us and we’ll help route it to the right person.

How are payments handled?

Tuition and fees are processed securely by Stripe. Siraaj never stores your full card details. For billing questions, contact us at admin@siraajinstitute.org.

How do I delete my account?

See Deleting your account for the steps and what happens to your data.